Sample letter to apologise for mistakenly issuing wrong certificate to the student, client, customer, dealers, franchise, registration certificate etc.
Letter Apologizing for Mistake
It has been made a mistake by our employee that you was issued wrong certificate. I hope it was a misunderstanding and we are looking for the reason behind it.
Kindly come to our office and collect the right certificate. We are humbly sorry for our mistake, surly we will take care of that.
Apology Letter for Issuance of Wrong Certification
Mr. Alex Steward
House No. 1, Street No. 3
We hope that you are enjoying extremely pleasant health.
This is with reference to our earlier letter no. ABCD/01/ED/123 dated 23 November, XXXX and your letter in response having a reference no. DDD/02.ED/123 dated 26 November, XXXX wherein you highlighted a deficiency on our part in addressing the certificate in your name erroneously which actually belonged to other member of the Institute and requested us to issue correct certificate to your good self.
Firstly, please accept our apologies for inconvenience being faced by you. To err is human and the mistake is highly regretted.
We may inform you that we are in the process of dispatching the needful at your designated address. We may request you once again to ignore. We will ensure that you would not be faced with such kind of mistakes in the future. Thus, we welcome health criticism to improve our quality standards.
We are looking forward to continue professional relationships with your good honor. Thanking you and with profound regards.
Head of Exams
Institute of Chartered Accountants