Sample apologize letter to guests from the hotel manager, hotel management or manager operations in hotel to regret all the inconvenience a customer or client faced during the stay in hotel.
Apology Letter from Hotel Management to Client
We apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due some unforeseen circumstances we were unable to provide you the complete facilities and comforts. We are extremely sorry for the inconvenience. Further in order to apologize we provide you a 50% off on all the expenses and facilitates you request in your next stay at our hotel. We also assure that you would get the best services the next time you visit our hotel to stay.
Sample Apology Letter to Hotel Guest Complaint
It was a great pleasure for our hotel to have such valuable and loyal customers like you. Thank you very much for your stay in our hotel for three days during your visit to Mumbai. Sir our hotel is well known for its quality of services for our valuable customers in the city. Unfortunately during your visit you faced some service deficiencies due to some technical problems in your booked room during your stay.
Sir I am the manage operations in the hotel and I really regretful for all the service deficiencies that force you to complain again and again during the stay. Actually there were some technical/electrical problems which disturb almost all the the rooms of our hotel. Our electrical engineers and technicians were working hard to resolve them but unfortunately they took very long time and your all stay was disturbed by our AC system, lights and fans which were not working properly.
Sir once again I am extremely sorry for all the disturbance you faced but now all of the problems have been resolved and our hotel once again working as per our standards.
Sir we will be happy to welcome you again any time with 50% discount rates on room booking, food, laundry and playing area. All this is for you and few of our very loyal customers only. I am sure this time you will praise our all the system that has been renewed almost and working with its full efficiency. This is not all, if you face any such problem during the next visit your all bills would be free. For discounted bookings you are requested to contact at 009123456789 or email me directly at email@example.com. Thanking you for your precious time to read this letter and looking for your next visit soon.
Letter Hotel to Customer for Apology
Being the manager of this hotel
I am expressing my heart felt regret for the inconvenience you suffered due to air conditioning systems failure during your stay in our hotel room. Actually the air conditioning system failed due to frequent power outages.
Now our hotel management has decided to purchase an electric generator so that we should have an alternative to supply electricity to all the rooms of our hotel.
I assure you in the times to come our customers will not suffer any inconvenience caused by air conditioning systems failure.
Subject: apologized letter to a customer for suffering inconvenience due to electricity and air conditioning system failure
We are extremely sorry that you suffered a lot of distress due air conditioning system’s failure whilst staying in our hotel room.
Actually the electrician employed in our hotel had tried his best to fix the fault of the electric generator. But unfortunately he could not fix it immediately.
Therefore we are expressing our heartfelt regret and sorry for this inconvenience suffered by you. We are refunding you half of your daily rent to compensate you.
Apology Letter to Guest Complaint in Hotel
Town Hall, Halifax
SUBJECT: APOLOGY LETTER TO GUEST COMPLAINT IN HOTEL
Thanks for visiting and enjoying the residence services at Albay Hotel. We regret that you left the hotel with a registered complain for the quality of room services. We have taken action against the negligence of room services team and decided to apologize by writing to you. Hope you will not replace our services by others. We assure you the best of our services at your subsequent visits to us. You have been given a free gold card to enjoy free meals at Albay. See you soon.
Customer Relations & Services Team