Tag Archives: Hotel

Complaint Letter Catering and Restaurant Services

Sample complaint letter to restaurant and catering services for poor food quality, poor services during the event.

Complaint Letter for Food Quality and Bad Services

To,

The Manager,

Taste Developers LLC.

Queens Road,

Sharjah.

Subject: Complaint Letter

Dear Satish,

I’m writing this with great disappointment that you were failed to provide the quality food and services even after several assurance from your team that everything will be of high standards. It was discussed in detail that this event is going to be of great value for our business as some of the VIPS were invited from the overseas also.

However, the management was extremely dissatisfied with the presentation and poor quality of food. We will be escalating this to your higher management as we were not provided the services for which we paid quite decent amount in advance.

Kindly visit our office tomorrow with your Operations Supervisor to discuss further.

Thanks.

Regards,

 

Coordinator,

Alpha Facilities Management.

Complaint Letter Catering and Restaurant Services
Complaint Letter Catering and Restaurant Services

Letter for Booking Room in Hotel

Sample letter to hotel for booking of rooms for stay, meeting, date etc. You are writing letter to hotel manager for room booking with advance payment online locally or in abroad country.

Write a Letter to Book Room in Hotel

To,

The hotel manager

Dear Sir,

I hereby write you to reserve a room for tomorrow. I will visit your city for a business tour and I’ll need a place to stay. Your hotel has a good reputation for the services you provide.

Hence, I would like to book a room for two days in my name. The room should be airy and well-maintained.

I will pay the charges as soon as I arrive there.

Thanks

Yours sincerely,

Wilson

Letter for Hotel Booking Confirmation

The Manager,

Pearl Continental.

Dear Sir,

I wish to apply for advance booking of two rooms in your hotel on 30th November. As we have planned our trip to hill station in the start of summer vacation of our children and we need to stay in two room i.e. one for the couple and the other for children. Furthermore, you are requested to please complete the process of reservation and let me know its confirmation by tomorrow so that I could be able to apply for leaves in my office. I am also depositing the room charges online through internet banking facility as mentioned at your website.

Thanking You,

Marlowe Conrad

Letter format for Booking a Hotel Room

To,

The manager, Sea View hotel, LA

Respected sir,

I am writing this letter to you to reserve a room in your hotel, I want double bed room with internet connection and in room services, I will be arriving to LA on 5th June and our departure date will be 9th June, we are two person. I am informing you this a month before to avoid any inconvenience. I have attached my ID card copy along with this letter. Thanks

From,

MR. Mark John, Miami

Letter for Booking Hotel Room
Letter for Booking Hotel Room

Letter to Confirm Booking of Room in Hotel

The Edge Hotel

United States of America

Respected Staff,

I am William I booked a room yesterday for the stay of 3 people. I am writing this letter to get confirmation and status of my booking as I will be arriving this afternoon and I need to get the room immediately. Kindly inform me about the status of my booking process.

I hope you will reply me soon as to save me from any inconvenience.

Thank you

William

How to Cancel Hotel Booking

How to write a letter to cancel hotel booking of trip after in change of tour plan, flight missed or any other medical reason etc. cancel hotel reservation without penalty.

How to Cancel Hotel Booking in Make my Trip

To,

The hotel manager

Dear Sir,

I am sorry to inform you that I will not be able to enjoy your hotel services today. I had booked few rooms for personal use and paid dues in advance. However, because of some reasons I will not be able to utilize those rooms.

It is therefore requested to please cancel my booking at your hotel place. Return of the funds as per your policy is also requested.

Thank you very much for your time and consideration.

Yours sincerely,

Joseph

Letter for Cancellation of Hotel Reservation

Hilton Hotel,

Lahore, Pakistan,

Respected Manager,

I want to say that, the official meeting which I had in your hotel has been cancelled. So, I want to cancel the booking of the room which I got booked for the purposes of that meeting. I shall be very thankful to you.

Yours Respectfully,

Selena Gomez

How to Write a Letter to Cancel Hotel Booking

To

General Manager

P.C Hotel

U.K, London

Dear Sir

This is reference to booking of a room in your hotel which was done a few days back from Birmingham. With due respect I want to request you to cancel this room booking, and return me the money I paid while booking.  The reason behind this cancelation is that, I have some emergency in my family due to which I won’t be able to visit London. Since, I am needed here for several days, so I can’t even extend the date of my stay, so kindly consider my request, and cancel the booking. Hoping for a good response.

Best Regards

Samuel

From Birmingham

How to Write Booking Cancellation Letter to Hotel

Dear Sir,

I hope you doing well. I have booked a room in your hotel which unfortunately I have to cancel now. I planned to visit the city with my family but due to bad weather conditions we delayed our trip and had to stay here. I am feeling bad to cancel the reservation but there is nothing I can do right now. I would love to book a room in your hotel whenever I will be getting a chance of visiting the city. I hope you will cancel my reservation the moment you got this letter. I apologize for the inconvenience you faced because of me.

Thank You!

Regards,

Edward Jon

How to Write Booking Cancellation Letter to Hotel
How to Write Booking Cancellation Letter to Hotel

Complaint Letter to Hotel Management

Sample Complaint Letter to Hotel Management to complain about bed bugs, food, services, staff behavior, noise and cleanliness of the booked hotel rooms.

Complain Letter to Hotel Management

The Hotel Management,

PTDC Hotel,

Besham

 

Subject: Complaint Letter for Hotel’s Services

Dear Sir,

It is to formally lodge a complaint against your waning hotel services being provided to our company. We stayed in your hotel for 13th to 14th July, 2015 in rooms 7, 8, 10, & 12. There was a lingering smell in the mattresses along with the bed bugs. The bed sheets were unclean, there was no toilet paper and the bathroom fittings were faulty too. Disappointingly, the food served was stale and the neighborhood was quite noisy.

Our company has been a loyal customer of yours and we want to continue having good business relations with you. Therefore, we highly encourage you to improve upon your services. Hope to see a positive change by our next visit.

 

With Best Regards,

Usman Amjed

Manager Touristan

Write an Appropriate Complaint Letter to the Hotel Management

The Manager Quality Assurance,

Mconalds Defence,

Lahore

Respected Sir,

It is stated that me, M. Yasir have been your loyal customer for the last 2 years. I have been getting high quality food from your restaurant.  The Quality, Service & Cleanliness you deliver to your customers, is really outstanding.

Last week, I planned to celebrate the birthday party of my son. As usual I made booking 3 days before the function. I ordered 30 happy meals & 10 upsize meals of Spicy Mc Crispy burgers. I got this order on time too, but unluckily the whole food was cold. Bun was hard, patty was cold, drinks were flat and French fries were so soggy.

I got so disappointed and felt ashamed in front of my guests too. I request you to please take a serious note of my complain, as I am not going to order from your restaurant any more.

 

Regards,

Muhammad Yasir

Complaint Letter to Hotel Management

This letter is to inform you about poor management of your hotel. The housekeeping staff is very rude with the guest. The room service is also inefficient. There is no proper lighting in the lobby. The room is not well clean at the time of checking in.

Complaint Letter to Hotel Management
Complaint Letter to Hotel Management

Apology Letter to Guest Complaint in Hotel

Sample apologize letter to guests from the hotel manager, hotel management or manager operations in hotel to regret all the inconvenience a customer or client faced during the stay in hotel.

Apology Letter from Hotel Management to Client

We apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due some unforeseen circumstances we were unable to provide you the complete facilities and comforts. We are extremely sorry for the inconvenience. Further in order to apologize we provide you a 50% off on all the expenses and facilitates you request in your next stay at our hotel. We also assure that you would get the best services the next time you visit our hotel to stay.

Sample Apology Letter to Hotel Guest Complaint

Dear Guest,

It was a great pleasure for our hotel to have such valuable and loyal customers like you. Thank you very much for your stay in our hotel for three days during your visit to Mumbai. Sir our hotel is well known for its quality of services for our valuable customers in the city. Unfortunately during your visit you faced some service deficiencies due to some technical problems in your booked room during your stay.

Sir I am the manage operations in the hotel and I really regretful for all the service deficiencies that force you to complain again and again during the stay. Actually there were some technical/electrical problems which disturb almost all the the rooms of our hotel. Our electrical engineers and technicians were working hard to resolve them but unfortunately they took very long time and your all stay was disturbed by our AC system, lights and fans which were not working properly.

Sir once again I am extremely sorry for all the disturbance you faced but now all of the problems have been resolved and our hotel once again working as per our standards.

Sir we will be happy to welcome you again any time with 50% discount rates on room booking, food, laundry and playing area. All this is for you and few of our very loyal customers only. I am sure this time you will praise our all the system that has been renewed almost and working with its full efficiency. This is not all, if you face any such problem during the next visit your all bills would be free. For discounted bookings you are requested to contact at 009123456789 or email me directly at ms@ourhotel.com. Thanking you for your precious time to read this letter and looking for your next visit soon.

Warm Regards,

Saima Basit

Manager Operations

Letter Hotel to Customer for Apology

Dear Customer,

Being the manager of this hotel

I am expressing my heart felt regret for the inconvenience you suffered due to air conditioning systems failure during your stay in our hotel room. Actually the air conditioning system failed due to frequent power outages.

Now our hotel management has decided to purchase an electric generator so that we should have an alternative to supply electricity to all the rooms of our hotel.

I assure you in the times to come our customers will not suffer any inconvenience caused by air conditioning systems failure.

Regards,

Aamir

Subject: apologized letter to a customer for suffering inconvenience due to electricity and air conditioning system failure

Dear Customer,

We are extremely sorry that you suffered a lot of distress due air conditioning system’s failure whilst staying in our hotel room.

Actually the electrician employed in our hotel had tried his best to fix the fault of the electric generator. But unfortunately he could not fix it immediately.

Therefore we are expressing our heartfelt regret and sorry for this inconvenience suffered by you. We are refunding you half of your daily rent to compensate you.

Yours Sincerely,

Manager Operations

Sample Apology Letter to Hotel Guest Complaint
Sample Apology Letter to Hotel Guest Complaint

Apology Letter to Guest Complaint in Hotel

Mr. Huber

Town Hall, Halifax

SUBJECT: APOLOGY LETTER TO GUEST COMPLAINT IN HOTEL

Respected Guest

Thanks for visiting and enjoying the residence services at Albay Hotel. We regret that you left the hotel with a registered complain for the quality of room services. We have taken action against the negligence of room services team and decided to apologize by writing to you. Hope you will not replace our services by others. We assure you the best of our services at your subsequent visits to us. You have been given a free gold card to enjoy free meals at Albay. See you soon.

Best Regards

Customer Relations & Services  Team

Albay Hotel