Sample letter to business clients for apology on damaged goods and replacement of the goods as per policy.
Apology and Replacement of Damaged Goods Letter
Super Town, Glasgow.
It has come to our notice that a few numbers of electronic items purchased by you got damaged and malfunctioned while delivering through our representative, yesterday. We have carefully examined that fault is entirely from our end and your damaged goods would be replaced with new very soon.
Furthermore, I apologize for this inconvenience which you faced in above mentioned situation. Our salesman will soon contact you for further inquiry and information.
I would appreciate your immediate attention to this matter.
Letter for Apology and Replacement of Damaged Goods
Blue Friends Co. Inc.
Respectfully, I have come to know that the stock of paper that has sent to your company last month was water damaged and you have sent a letter to my company for replacement of the stock. I am very sorry for you inconvenience.
Sir I was not aware of the fact that the stock was water damaged as it might be negligence of caretaker of the warehouse. He should check the stock first and then send it to you. Please accept my humble apology in this regard. We will replace the entire damaged stock as well as we will provide 20% discount to your company on the payment for this.
Accept my apology once again. Thank you so much to have business with us.
Apology and Replacement of Damaged Goods
To Justin Oscar,
Thank you for your complaint that we recently received. I am writing to you to apology for the damaged goods. I would like to replace the damaged goods with this apology letter. Hope you will accept our apology and receive our goods happily.
Sample application from students for change of tube lights in, office, factory, school, class rooms, hostel, boarding facility or somewhere else you want.
Application for Tube Light Replacement
Head Administration Department
University of Houston
Sir, I am Kevin Brandon and I am student at your prestigious university. I am also living in the dormitories provided by the university. I am very pleased with the neatness and cleanliness of the dorms. I was studying in my room yesterday and suddenly the light went out. I turned on the emergency light and looked for the fuse only to find out that the tube light has been burnt out. The light in my room is very low now and it is very hard to study with that. Therefore, I request you to please send an electrician to get that tube light replaced. Thank you
Application Letter for Tube Light Replacement
This letter is to request tube light replacement in our class. As due to completion of their life span tube lights of our class are not well light. It is hard to work in the room not well light and also effects the eyesight of the students. So we all request to change the tube lights of our class as soon as possible in order to maintain the health and work of our class.
Application for Tube Light Replacement from Student
With due respect, it is requested that I need a replacement of tube light in my room. I am a boarding student in your hostel (room # 12345). I have been facing this problem for over three days now.
The tube light randomly turns off, flickers at times and sometimes does not turn on for many minutes. Due to this I am unable to perform any thing productive. It is also causing a delay in my studies.
It is therefore requested that an immediate replacement be arranged so I can continue with my routine normally.
Sample application letter for replacing goods you ordered from online store or during the shipment and delivery to your home.
Request for Replacement of Broken Goods Letter
Sir, this is Mr. Dezmond from Dezmond Designers and I am a frequent buyer of all the light related goods from your company. I have always received all the goods timely and efficiently but in the recent shipment of 10,000 bulbs and tube lights, 200 were broken and around 600 were not in working condition. I am sure there must have been a hiccup otherwise this is very unusual. Also, because of this damaged shipment, my client has to impatiently wait and we fear of losing the client so kindly replace the goods with new and effective ones in upcoming days. I am sure that this issue will be resolved soon. Thank you.
18821 Birmingham, UK
Sample Letter for Product Replacement
General Manager Heir International
Dear Mr. Mathew
A few days back I ordered some home appliances through your website. I was assured that I would get the goods in excellent condition, but unfortunately it’s not. Some of goods are defected and they are not even working. I placed this order looking at the reputation of your company. Kindly replace the appliances so I could enjoy your products. This is also mentioned in your website that any damage will be compensated. So I request you to consider it as soon as possible. Hoping for quick and good response,
Application for Damage Material Return
The Shipment Supervisor
Subject: APPLICATION FOR THE DAMAGE MATERIAL RETURN
It is intimated to me by the packaging staff that the material we have received at our office via shipment # AXbF123 from your company is found damaged. Kindly return the material and place a new shipment as per vendor support agreement clause IV-B. I shall appreciate your quick response in this regard.
Thanks and Best Regards
Shipping Damage Claim Letter Sample
My name is Jones and I ordered 200 pairs of automobiles last month. This morning my shipment arrived and against my expectations many of the automobiles were damaged. I suffered a huge loss because of the damage as I have already paid for everything. I shipped my automobiles under the tag number of #12345. Now I hope that you guys will compensate my damage through money. You are also welcome to pay visit to my home and see the damage by yourself. It would be very great if you guys do the procedures as soon as possible and return me my money, as I have to make new orders now.
The pictures of the damaged automobiles and the receipt are attached with the application. I hope that you will sort out this problem soon enough.
Sample Letter to Return the broken products, damaged products, dented products, Wrecked Products to supplier or store from where you ordered them. Request letter for replacement of damaged items.
Letter to Replace the Products
Dear Sales Manager,
I purchased a lawnmower last month from your company. When I started it and began mowing my garden I was surprised to see that the grass had no effect even after moving. The grass was as long as it was before. On inspection I was again surprised to see that the cutter was not rotating. So I request the company to replace such a product.
Letter Requesting Replacement Defective Product
Reference is made to my online request dated 23 mar regarding purchase of a cricket bat from your distribution point which was delivered on 26 mar at my residence through a courier service. Sir I want to bring in your kind notice that when I received the bat from courier agent it was fully and tightly packed and it was not possible at that time to inspect the product properly. Moreover I could not check it for further three days due to my business until the Sunday arrived and i unpacked it so that it could be used in the match. But as soon as I removed its packing I noticed a minute crevice just near the bottom part of the bat which shocked me a bit and it drove me to carry out a thorough inspection of the product and i found another very prominent crack just near its handle and which clearly reveals that a defective item was delivered to me. As per the warranty provisions of your company you are bound to replace such products with good one or refund my payment within one week. Hence it is requested to take appropriate action as per warranty rules.
Letter to Return Defective Product
Dear Sir ,
We have placed an order of 100 furniture desk dated February 10, 2013 and shipment reached at 23rd march ,2013. As you know, it would spoil our reputation as shipment of 45 desks was found defective.
I hope you would take necessary steps to stop recurrence. We are keeping those desks at our store room.
We are waiting for your response soon as we believe it was in adventure mistake.
Product Replacement Letter to Customer
The ABC Company,
We the management of your branch is actually hired few people for our organization which are really doing great job and giving great business to our company. This is for the first time that we have received a complaint and we highly regret for that and we assure you that we are not going to suffer with this kind of problem in future and we really apologize for our mistake. We are definitely going to replace that defected material and provide you with even better quality soon.