Email to the Customer for Longtime Pending Payment

Find below the 3 templates asking the customer to make the payment of the longtime pending amount/bill.

Template 1: Gentle Reminder

Subject: Reminder: Pending Payment

Dear [Customer’s Name],

I hope this email finds you well.

I am writing to kindly remind you that we have not yet received the payment for the outstanding invoice [Invoice Number] dated [Invoice Date]. As per our records, the payment was due on [Due Date].

We understand that oversight or unforeseen circumstances may have caused the delay in settling this payment. However, we kindly request that you prioritize the payment at your earliest convenience to avoid any further complications.

Attached to this email, you will find a copy of the invoice for your reference. The total amount due is [Amount Due].

If you have any questions or concerns regarding the invoice or need any assistance with the payment process, please do not hesitate to reach out to our accounts department at [Contact Information]. We are here to assist you.

We greatly value your business and appreciate your prompt attention to this matter. Thank you for your cooperation.

Best regards,

[Your Name] [Your Position] [Your Company] [Your Contact Information]

Template 2: Firm Reminder with Consequences

Subject: Urgent: Immediate Action Required – Pending Payment

Dear [Customer’s Name],

I hope this email finds you well.

This is a final reminder regarding the payment for the outstanding invoice [Invoice Number] dated [Invoice Date]. The payment was due on [Due Date], and despite our previous communications, we have not yet received the payment.

We understand that circumstances may arise that cause delays, but it is crucial to settle this payment immediately to avoid any further complications. Please treat this matter with urgency.

As per our terms and conditions, if the payment is not received within [X] days from the date of this email, we will be left with no choice but to initiate further actions, which may include involving a collection agency or pursuing legal measures to recover the debt.

Attached to this email, you will find a copy of the invoice for your reference. The total amount due is [Amount Due].

If you have any questions or concerns regarding the invoice or need any assistance with the payment process, please do not hesitate to contact our accounts department at [Contact Information]. We urge you to address this matter promptly to maintain a positive business relationship.

We appreciate your immediate attention to this matter.

Sincerely,

[Your Name] [Your Position] [Your Company] [Your Contact Information]

Template 3: Payment Plan Offer

Subject: Payment Plan Option for Outstanding Payment

Dear [Customer’s Name],

I hope this email finds you well.

I am writing to discuss the outstanding payment for the invoice [Invoice Number] dated [Invoice Date]. We understand that meeting the full payment may be challenging at the moment, so we would like to offer you an alternative solution to settle the dues.

We propose a payment plan that would allow you to clear the outstanding amount in installments over a specified period. This arrangement aims to provide flexibility while ensuring the timely resolution of the outstanding balance.

Attached to this email, you will find a copy of the invoice for your reference. The total amount due is [Amount Due].

If you are interested in pursuing this payment plan option or if you would like to discuss any other feasible arrangement, please contact our accounts department at [Contact Information]. We are open to finding a mutually beneficial solution.

We value your business and hope to work together towards a resolution that suits both parties. We look forward to your response.

Thank you for your attention.

Best regards,

[Your Name] [Your Position] [Your Company] [Your Contact Information]