Sample of Complaint Letter to an Airline following an unpleasant incident by passengers. Template of warning letter to the airline company which has let you down by providing inefficient services.
Complaint letter to Airline for Delayed Flight
The manager, Air Asia
I am writing this letter to make a complaint regarding your flight delay of air bus 308 from Lahore to Frankfurt. It is not the first time that we are facing such issue. Passengers buy expensive tickets because they have important work to do or to be at their desired place for any important reason. But I guess you people do not consider our engagements or tasks important.
I had a very important meeting to attend which I could not because of your poor service. This is not a professional way to deal with your passengers. We are not paying a handsome amount for such blunders. If we are paying well to your airline we expect quality service. The flight was delayed without prior information and we had to wait at airport for 8 hours. No one of the staff member was cooperating with us. I am really sorry but you have lost your quality. I am never going to travel with your airline again. This was my last and worst experience. Thank you.
Mr. Tahir Malik
Complaint letter to airline for delayed flight
With all due respect Sir, I am writing this letter to inform you about my experience with your airline.
I had a flight a week ago from Pakistan to Turkey. A very important business meeting had to take place that day and I was flying in a few hours before so I would be able to attend it.
However, such was not able to happen. I was in the waiting lounge ready to board my flight when I got a notification on the screen above me that my flight had been delayed. I was alright since it had been delayed only for a few minutes since the aircraft crew was not ready to fly. I waited for the flight to board but I got no such notification. After an hour or so I got to know from the management that my flight had been delayed for three hours. When I questioned the management why this had happened they gave me no such convincing response and asked me to be patient. I was very disappointed since I had to miss my meeting and was never provided with a reason as to why the flight had been delayed. If I had not gone to the management myself I would have never known it has been delayed this much.
I hope such an event will not happen again and relevant actions will be taken against my complaint.
15th October 2018