Sample letter to client whom to delivered by mistake, or wrongly due to name confusion, or address confusion.
Letter for Goods Delivered by Mistake
Mr. Laurent Diaz
Sir, this is Kevin Smith from AJC Electronics. With full regret, I have to inform you that due to a mix-up of information, we delivered 3 cartons of light bulbs along with holders at your given address on 4th December. It came into our knowledge when our client asked for the goods that we had delivered to your address by mistake. I have sent my officials to your current address to pick up the goods early by tomorrow. We are very sorry for this inconvenience, and we will make sure that this does not happen again in the future. Thank you for your cooperation.
Parcel Delivered to Wrong Address
Subject: Excuse for Wrongly Putaway
Dear Mr. Faisal,
I am feeling extremely sorry about the wrongly dispatched goods that our company has sent to you. In response of your complain number 20bk09 we have checked your order, and found a typing mistake about your delivery, as you have ordered a pair of shoes article 2h7, and you had been delivered with a pack of shirts article 2t7.
The order was delivered to you wrongly as the operator mistakenly wrote “t” instead of “h” which is a human mistake. I have personally dealing with your complain, and I assure you that next time you will be provided with due care.
Your original assignment has been delivered to you with a coupon of worth Pkr 500/- as a gift which you can use at any of our store. I once again say humbly sorry for the mistake done by my team.