Sample complaint letter to restaurant and catering services for poor food quality, poor services during the event.
Complaint Letter for Food Quality and Bad Services
Taste Developers LLC.
Subject: Complaint Letter
I’m writing this with great disappointment that you were failed to provide the quality food and services even after several assurance from your team that everything will be of high standards. It was discussed in detail that this event is going to be of great value for our business as some of the VIPS were invited from the overseas also.
However, the management was extremely dissatisfied with the presentation and poor quality of food. We will be escalating this to your higher management as we were not provided the services for which we paid quite decent amount in advance.
Kindly visit our office tomorrow with your Operations Supervisor to discuss further.
Alpha Facilities Management.
Complaint Letter Catering and Restaurant Services
With all due respect, I am writing this letter with much disappointment. Yesterday, my husband and I visited one of your five star restaurants for our monthly dinner which is a small tradition of ours. We were happy with the ambiance and environment of the restaurant. The lighting inside was perfect and my husband was very happy with it as well. The waiter provided us with the menu and we ordered three items. However, we were very disappointed by your catering services and the food quality. The crispy spicy chicken was all soggy, the pasta was very chewy, and the cheese sauce steak barely had any cheese. The dessert we ordered was a chocolate brownie with chocolate sauce and the waiter dropped the chocolate sauce all over our table. My husband’s clothes were ruined and he was very angry. The manager insisted that we do not pay for the dessert but it seemed unfair so we paid for it.
I hope you will look into this situation and improve your services, because if such disorganized management and food quality continues it will ruin your restaurant’s reputation.