Complaint Letter to Airline for Cancelled Flight


Format of sending a complaint letter to an airline for cancellation of flight that you have booked previously.

Complaint Letter to Airline for Cancelled Flight

To: Directors of Air Asia

I am writing this letter in regards to a last-minute cancelled flight by Air Asia. I was departing on a business trip with multiple connecting flights, and after the cancellation by Air Asia in Malaysia, I found myself stranded in Kuala Lumpur Airport.

This is extremely unacceptable as I was on a business trip, and it is unprofessional to arrive late. While I understand that cancellations are sometimes inevitable, a passenger should be informed about the cancellation well before the time so that he/she may make other reservations. Because I did not receive any prior notice, I was stuck in the airport for almost an entire day.

I hope that you will reconsider your policies and, in case of any cancelled flights, you should inform the passenger well before the time so that they may make other arrangements.


Blake Daniel

 Complaint Letter to Airline for Cancelled Flight

Hello Sir,

I sent this letter to file a complaint regarding the flight which was cancelled yesterday. I booked a seat on the flight from Lahore to Toronto for 23rd September (Date). However, when I reached the airport 3 hours before the departure, I got to know that it has been cancelled due to some technical issues. I did not receive any notice from the airline regarding this, and had to go through a lot of inconvenience just to know that the flight is cancelled. In addition to this, my classes of 3rd Semester are starting from 25th September (Date), and there is no flight until next week. To say I am disappointed would be an understatement. At least I should have been told beforehand so that I would have arranged an alternative.

Please look into the matter to avoid such situations from rising in the future. Thank you.

Best Regards,

Ali Noor


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