Reply to Compliment Email from Customer

Formal appreciation letter to client after they have sent you an email complimenting your service to tell them how much their support means to you and you appreciate this gesture.

Reply to Compliment Email from Customer


To: Linda Miles
Pendleton, Ohio, United States

We have received your email and we would like to thank you very much for your kind words. Here at EXPO Designing Ltd., we strive for the best service and utmost quality. We take pride in our work and we are extremely happy to hear that you are satisfied with us.

We thank you for choosing EXPO Designing and hope that you will choose our services again!

Have a great day,
EXPO Designing Ltd.
Pendleton, Ohio, United States

Reply to Compliment Email from Customer

Dear customer,

We are extremely happy to hear that you enjoyed our services here at Boston Co.
Thank you so much for your kind words, and I will be sure to share your compliment with all the working employees.

Here at Boston Co., we strive to provide the best and greatest service for all our customers.

We very much hope to see you continuing to use our services and hope that our service will always meet and exceed your expectations!

Sincerely,

CEO
Boston Co.
Red Deer, Alberta, Canada

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Complaint Letter for Rude Customer Service

Format of complaint letter to send to a restaurant, company, outlet if anyone from their customer service has behaved rudely with you. This template will help you write a good complaint letter that will tell the inconvenience you had to face.

Sample Complaint Letter for Rude Customer Service

To: McDonalds Canada
Brockville, Ontario, Canada

I am writing in regards to the extremely poor customer service I had received during my visit to the Terrace Hills location of McDonalds in Brockville on the 9th of October.

I had ordered a Happy Meal for my two children, and I noticed that there were no toys included inside. The reason I specifically go to McDonalds is because of the toys in the Happy Meals that my children love.

I politely asked the workers about the missing toys, and they said that they had run out of them. I then asked for a refund, because I was not informed before about this.  I deemed this to be a reasonable request. However, the workers said it was not their problem and they told me to speak to the manager on duty. I then spoke to the manager who was very rude and told me to simply order from another McDonald’s location, and that there was no reason for a refund over such a small amount of money.

I am not filing this complaint over the money, rather I am complaining about the service. I am appalled at this behavior from the manager and workers and I am disappointed that I was not informed beforehand that they had run out of toys.

I request that you take disciplinary action against the workers and manager of this location.

Carol Crisfield
Brockville, Ontario, Canada

Sample Complaint Letter Rude Customer Service

 To the Delivery Service,

Hello,

I send this letter to file a complaint on the behalf of High Tech Communication Company as their manager. Yesterday, due to a delay in delivery service which was ordered by our company, one of the employees called the helpline which was given on the confirmation slip while we placed order.

According to the employee, the person who was talking on the other side was not helpful at all and got really rude after a while. In addition to this the language he used was also not appropriate. To say I am disappointed would be an understatement. Such kind of behavior with anyone working in our company will not be tolerated under any circumstances so please look into the matter and make sure that such incident does not happen again. Thank you.

Best Regards,

Ali Noor

Manager

High Tech Communication

Compliment Letter To Hotel Staff

Format Of Compliment Letter To Hotel Staff Whose service was Pleasant and Competent During Stay Of The Customer

Thank you letter to hotel for hospitality

To,

The manager, Cliff garden hotel

Respected sir,

I hope you are doing well. I am writing this letter to pay my regards and to thank you for the wonderful service and hospitality. It was our first visit and we were really concerned regarding the service but no doubt we had a wonderful time staying over here and we will definitely come again and will also recommend your hotel to our friends and family. From food to room service everything was perfect and we really appreciate the effort you put in to make your guest comfortable. I wish you all the very best and we will definitely come again. Thank you.

Yours sincerely,

Mr. Smith James

Compliment Letter To Hotel Staff

 To the PC Hotel Staff Manager,

Dear Manager,

Hope you are doing well. I sent this letter to you as an appreciation for the services from your staff. As a businessman, travelling to different places is a major part of my job. With all this travelling comes stay at different hotels and frankly speaking this is the only part which makes me dislike my job.

The hotels in which I usually stay are horrendous and make me think that I am in a hospital! Also, the services provided are just pathetic despite the fact that they are 4 Star hotels. This is the first time when I stayed at your hotel during a business trip. To say I am impressed would be an understatement. I felt really comfortable during the stay and your services are compliment worthy for sure. I am a man who thinks that all the good things should be appreciated so that is why I wrote this letter.

From now I am definitely staying at PC during any business trip and would recommend my other business fellows too. Keep up the good work.

Best Regards,

Taha Mehmood

23rd September 2018

Compliment letter to hotel staff

Respected Sir,

I hope you are doing well. Last week, I and my family booked a room in your hotel to spend some time away from the city. We had such a delightful experience and your services have left us no room for any complaints.  My wife was mesmerized by the hotel room’s interior design and the way everything had been decorated. The room was very spacious, the bathrooms and kitchens were well furnished and tidy.

The kids enjoyed a lot because of the recreational activities offered by the hotel. There was an indoor swimming pool, a bowling alley and an ice cream parlor within the hotel. Our meals were all handled by the hotel staff and the food served was plated with such elegance and tasted delicious. The staff was very considerate and courteous to all our requests. My wife has already decided that we will be booking your hotel for our next vacation as well. This letter is a token of thanks from our side for your hospitality.

Thank you once again for your services and well wishes for your business.

Best Regards,

Bilal Ali

10th October 2018

 

 

Complaint Letter About Delivery Service

Following Letter can be use by customers who are not satisfied with the delivery service of an online shopping portal.

Complaint Letter for Shipment Delay

To,

The manager, Daraz.PK

Respected sir,

With due respect, this letter has been written to inform you that I have placed an order through your website 3 weeks ago. I have also paid the amount through credit card but still I have got no response from your end. I have called several times on your company’s number but I have got no response. What kind of service are you providing to the customers? I am waiting for my goods from last 3 weeks. This sort of unprofessional behavior can result into losing your customers. Please find attached receipt of the items. Please respond to my request of refund me the amount I have wasted on your site. I hope you will take action to my complaint as soon as possible. Thank you.

Regards

Mr. Ali Shah

Complaint Letter About Delivery Service

Hello,

28 days back on 18th September 2018, I placed an order on Daraz.pk. While I was confirming my order, it was mentioned that I will receive the package within 3-5 working days. Even after 3 weeks, I did not receive my order and whenever I used to call the helpline, they would respond me with the same dialogue every time, ”Your order has been dispatched and you will receive it within 2-3 days”. Just yesterday, the delivery man came to deliver the items and took 4500 PKR from me. When I went back in and checked the items, I was very disappointed to see that one item which was made of glass was broken. Also, I totaled the price of all the items, just to find out that delivery man collected more amount from me. To say I am disappointed would be an understatement. This is the first time when I ordered from your website. I demand refund of the extra amount taken by delivery man along with the amount of broken item in my package. You can contact me for further information. I will be looking forward to your response.

 

 

Best Regards;

Fatima Aamir

Contact _________

 

 

Apology Letter to Client for Delay in Service

Sample letter to apologize the customers for delay in services By Customer Service staff of Online Shopping Web Portal. Also apology letter for delay in services that you offer to clients but now are unable to fulfill that at time like renting a truck or finding a new house.

Apology Letter To Customer For Poor Service

To,

Mr. Ali Shah

Respected sir,

With all my sincere respect, I am writing this letter to make an apology for the delay in processing your request. I know how disturbing it is to not get any response when you have paid for a good in advance. Let me explain you my side sir.

Due to the heavy rain fall from last month internet service is not working properly and we are unable to contact to our dealers. Because of rain the courier service is also not available in most of the areas. We have got your order and we will dispatch it tomorrow. We really appreciate the patients you have got. I request you to accept my apology and give us another chance to serve you. We are again really sorry for the delay and will be thankful to you if you give us another chance. Thank you.

Yours sincerely,

Manager,

Daraz.Pk

Apology Letter To Client for Delay in Service

 Dear Client,

Three days back you booked our delivery services for delivering you the furniture you bought from Ali Furniture, which is located in Defense, to your house.

We were going to pick up the goods from the outlet and deliver it to you next day but unfortunately, the weather was really harsh so we couldn’t send our boys to fetch the items. Due to the heavy storm, the roads were flooded and it was still not safe on second day so the service was again delayed. After the weather was better and roads were a bit cleared, I immediately send the workers to get your items delivered.

I am really sorry for the inconvenience caused by this unexpected situation but as it is something natural and not in our control so I cannot do anything to prevent this from happening in future. I am also thankful to you for understanding the situation and not cancelling the orders. We hope you will continue to choose us in the future too for delivery service.

 

Ravi Delivery Service,

25th September 2018

Apology Letter to Client for Delay in Service

To: Jose Alexanderson
Blackcreek County, Montana, United States

Dear Jose,
I understand that you are looking for a home as quickly as possible, and I wish to convey my deepest apologies for the delay in service.

I assure you that I am working extremely hard to sell your home. As we are in the midst of a recession, the housing market has hit a low. There is not much demand for these kinds of houses, especially in Montana which is more of a state for tourism than a state to reside in.

Again I apologize for the delay, please understand that I am doing the best I can in these conditions and I guarantee that I will find a buyer soon enough.

Anthony Saroyan
Saroyan Realty
Blackcreek County, Montana, United States

Apology Letter to Client for Delay in Service

 Respected Sir,

I am writing this letter of apology to you for the inconvenience that we have caused. I read your email regarding our company’s services and would like to apologize wholeheartedly on behalf of the whole management team. The items that you ordered from our store were damaged and we do not accuse you of breaking them. I apologize on behalf of our customer service who blamed you for such an action. Tomorrow we will send in one of our employees to receive the items you ordered and they will be compensated by new ones. You do not have to pay for them. Normally, such situations do not happen with our services and I am sorry you had to witness this.

I hope you will excuse this service of ours this time and continue ordering from our company.

Best Regards,

Bilal Ali

Complaint Letter for Over Billing

Format of complaint and warning letters to storekeepers whose accountant overcharge their customers. Departmental stores who also serve their customer with these high prices can also be served with these complaint letters.

Complaint Letter To Service Provider

To,

The manager, Global store

Respected sir,

I am writing this letter to inform you that I bought some groceries from you store. One of the items was a 10kg bag of rice. The price mentioned at the counter was $25 but the time of billing the price mentioned on my bill was $35. I asked the cashier to look into it but he clearly refused by saying that it is not his duty and I am supposed to pay the increased amount. At that time I paid but now I am writing you to look into it and refund the extra amount I had paid. I want a quick response from your end otherwise I have to take help from the consumer court. You cannot make the customer fool by doing such acts and you also need to update the system and teach your staff to be nice with the customer. Please find attached list of items.  I am looking forward to your response. Thank you.

Yours sincerely,

Mrs. Sara mike

Complaint Letter for Over Billing

 To Electricity Association Punjab,

Respected Sir,

I have sent you this letter to file a complaint regarding my over billing of electricity. The past few months, I am receiving my electricity bill more than the average of whatever I have been receiving since I shifted to this house, which is more than 2 years.

I ignored the over billing first time thinking that maybe this is dye the increase in usage of units but next month the same thing happened even though I along my family were not at our place for about two weeks. I was sure there was some issue with the bill so I myself calculated the bill by multiplying the units with their price and was astonished to see the amount was not even the half of what I was paying. I have attached all my past bills and you can look into them yourself.

I request you to recalculate my bills and refund the extra amount I have been paying. For any further query please contact me. I would be thankful to you if you address this issue as soon as possible.

Best Regards;

Fatima Amir

Address_____

Contact Num____

Complaint Letter for Over Billing


To: Landlord
HighX Properties Ltd., Ontario, Canada

Upon checking my bill earlier this month, I noticed that I have been over-billed for my electricity use. The bill shows that I have used 405 units of electricity; however I have only used 305. I have checked the meter myself. You are welcome to check and confirm as well.

Please send a refund for the units I was over-billed on.

Thank you,
Jeffrey Mia
Bradford, Ontario, Canada

Complaint Letter for Over Billing

Respected Sir,

I sent this letter to file a complaint regarding electricity over billing. I received the electricity bill yesterday of the last month and was shocked to see the amount. It was three times greater than the amount I usually receive. There was no such increase in the electricity usage too so I am really confused.  Kindly look into the matter and let me know the reason behind this.

I have attached the bill of last month along with the previous bills so you can compare. You may contact me in case of any further query. Thank you.

Best Regards,

Ali Noor

Contact_______

Complaint Letter for Over Billing

Respected Sir,

With all due respect, I am writing this letter to inform you about my bill which has been over billed. I am very disappointed with this situation since I do not use that much electricity at my house. I am barely home at the day since I have to be in my office. Even when I do come home, I do not utilize much electricity. I have a small home and I am the only one living there.  On the weekends my electricity consumption is not that much either, so it is quite surprising to see I have such an expensive bill. I request you to please look into your systems and do a double check on my bill amount. It is possible that electricity is being stolen through my meter so please send someone to look into this as well.

I hope you will acknowledge my situation and resolve the matter soon. For further inquiries, you may contact me at the number given below.

Best Regards,

Bilal Ali

Complaint Letter for Over Billing

To,

The Manager Complaint Cell,

RTY Home Services,

New Jersey

Dear Sir,

Today I received an invoice for the services your organization has provided from (date) to (date) regarding the rewiring of my house situated at _______. My order number was _______. There is no doubt that the service you provided are excellent and we are very happy with it, an error is found in the invoice. The final expense sheet provided before the start of work categorically states the amount of each activity and product with the total sum mentioned in the end. I can clearly see that it does not match with the invoice. Amount in some activities is over-billed ultimately increasing the total cost.

I have attached copies of the final expense sheet and the invoice for your reference. Please correct these errors, which are surely a typing mistake and send the rectified invoice back to me so that I may clear the dues.

An early action in this regard will be highly appreciated.

Best Regards,

Natasha Barker

New Jersey