Format of complaint letter to a holiday company about your latest trip which has not been up to the standard that the company is known to deliver.
Example letter of complaint to a holiday company
I write this letter with much disappointment to let you know the satisfactory services of your company. I and my family visited your resort a few days back to spend some time for our vacation. As soon as we arrived we were not met with the standards that your company promised us. The sad part is that the company took the advance payment as well as the remaining holiday payment too.
The room provided was not up to the mark at all. We were not provided with any of our meals and instead we had to go downstairs and get it ourselves. Your brochure mentioned that the resort had a swimming pool and other recreational facilities but there was no such thing at the resort. We had been promised a trip to the near local areas but we just visited a market place and that is all. The room we were staying in did not have proper air conditioning and the sanitary system was unhygienic as well. Afterwards when we tried talking to the management peacefully they were rude and did not refund our payment. They did not even give us a partial amount of the payment when we told them that we have been provided with proper services.
This was a very disheartening experience and I hope your company replies to my complaint soon. I hope I will get an affirmative response from your side.
15th October 2018