Apology Letter to Guest Complaint in Hotel

Sample apologize letter to guests from the hotel manager, hotel management or manager operations in hotel to regret all the inconvenience a customer or client faced during the stay in hotel.

Apology Letter to Hotel Guest for Noise Complaint

Respected Guest,

We apologize for bad experience of Noise and Poor Room Services you had encountered during the stay in our hotel. We are aware that when you pay for your stay at hotel you expect a nice stay with all the facilities. But due some unforeseen circumstances we were unable to provide you the complete facilities and comforts.

We are extremely sorry for the inconvenience. Further with this apology we provide you a 50% off on all the expenses and facilitates you request in your next stay at our hotel. We will assure that you would get the best services the next time you visit our hotel.

Your Faithfully,

Samina

Sample Apology Letter to Hotel Guest Complaint

Dear Guest,

It was a great pleasure for our hotel to have such valuable and loyal customers like you. Thank you very much for your stay in our hotel for three days during your visit to Mumbai. Sir our hotel is well known for its quality of services for our valuable customers in the city. Unfortunately during your visit you faced some service deficiencies due to some technical problems in your booked room during your stay.

Sir I am the manage operations in the hotel and I really regretful for all the service deficiencies that force you to complain again and again during the stay. Actually there were some technical/electrical problems which disturb almost all the the rooms of our hotel. Our electrical engineers and technicians were working hard to resolve them but unfortunately they took very long time and your all stay was disturbed by our AC system, lights and fans which were not working properly.

Sir once again I am extremely sorry for all the disturbance you faced but now all of the problems have been resolved and our hotel once again working as per our standards.

Sir we will be happy to welcome you again any time with 50% discount rates on room booking, food, laundry and playing area. All this is for you and few of our very loyal customers only. I am sure this time you will praise our all the system that has been renewed almost and working with its full efficiency. This is not all, if you face any such problem during the next visit your all bills would be free. For discounted bookings you are requested to contact at 009123456789 or email me directly at ms@ourhotel.com. Thanking you for your precious time to read this letter and looking for your next visit soon.

Warm Regards,

Saima Basit

Manager Operations

Letter Hotel to Customer for Apology

Dear Customer,

Being the manager of this hotel

I am expressing my heart felt regret for the inconvenience you suffered due to air conditioning systems failure during your stay in our hotel room. Actually the air conditioning system failed due to frequent power outages.

Now our hotel management has decided to purchase an electric generator so that we should have an alternative to supply electricity to all the rooms of our hotel.

I assure you in the times to come our customers will not suffer any inconvenience caused by air conditioning systems failure.

Regards,

Aamir

Subject: apologized letter to a customer for suffering inconvenience due to electricity and air conditioning system failure

Dear Customer,

We are extremely sorry that you suffered a lot of distress due air conditioning system’s failure whilst staying in our hotel room.

Actually the electrician employed in our hotel had tried his best to fix the fault of the electric generator. But unfortunately he could not fix it immediately.

Therefore we are expressing our heartfelt regret and sorry for this inconvenience suffered by you. We are refunding you half of your daily rent to compensate you.

Yours Sincerely,

Manager Operations

Sample Apology Letter to Hotel Guest Complaint
Sample Apology Letter to Hotel Guest Complaint

Apology Letter to Guest Complaint in Hotel

Mr. Huber

Town Hall, Halifax

SUBJECT: APOLOGY LETTER TO GUEST COMPLAINT IN HOTEL

Respected Guest

Thanks for visiting and enjoying the residence services at Albay Hotel. We regret that you left the hotel with a registered complain for the quality of room services. We have taken action against the negligence of room services team and decided to apologize by writing to you. Hope you will not replace our services by others. We assure you the best of our services at your subsequent visits to us. You have been given a free gold card to enjoy free meals at Albay. See you soon.

Best Regards

Customer Relations & Services  Team

Albay Hotel

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Sample Letter for Booking Confirmation

Sample letter to inform the client that your booking is confirmed in hotel. Letter from hotel management to the client for the confirmation of the booking of hall for he has applied earlier. Sample Letter for Booking Confirmation from Hotel, Restaurant, Casino, Guest House.

Booking Confirmation Letter from Hotel

Dear customer,

This is Manager of Holiday Inn Hotel writing. You applied for the reservation of the large outdoor hall on 18th of June, 2015. It is to inform you that we have accepted your reservation for the large outdoor hall. Please confirm the following details. The hall will be booked under your name from 20th of June to 23rd of June. It has a capacity of 300 persons. Under reservation only dinner will be served. Also the refreshment will be served every four hours. Anytime apart from it ordered will bear extra charges apart from the booking charges. The hall opening time will be 9 am and the closing time will be 9 pm. It is to inform you that the hotel management reserves the right to cancel this booking anytime required. Any loss that may occur during the event shall not be covered by the hotel management. The client will have to pay 50% of the payment in advance and 2% of the payment will be submitted as security which will be returned when all the payment is made.

We look forward to welcome you on the upcoming day. We can assure you that the event will be carried out properly without having any issue and you shall receive no complain from our side. We thank you for giving us such opportunity to serve you on a event.

Yours truly

Khushnood
Booking Manager

Sample Letter for Booking Confirmation
Sample Letter for Booking Confirmation

Letter for Booking Confirmation

To,
The manager, Atlantic hotel, US

Respected sir

I am writing this letter to check the confirmation of my reservation for 3 days event taking place in your hotel. We have booked 8 rooms for our guests and one conference hall for 2 days. As it is a big event so we are expecting perfect arrangements for the event. Please find the customized menu for the conference hi tea and list of all the guests along with their relevant information. Kindly refrain from any sort of misunderstanding. You can directly contact our coordinator for further queries. Thanks

Regards,

Team Management, Nestle

Letter From Hotel to Confirm Reservation

To,

Mr. Sam Hood

Dear Mr. Sam, hope you are doing well. We have just confirmed your booking. Kindly reconfirm it to avoid any inconvenience.

1 x Double king size room

Breakfast included

1 x extra mattress

3 days and 2 nights

We hope that you will have a great time with us.  We are looking forward to your arrival.

Best wishes

Manager, Sun lagoon hotel

Letter from Hotel to Confirm Reservation


To: Chase Irving
Newfoundland and Labrador, Canada

Dear Mr. Irving,

We wish to inform you that your payment has been received, and your reservation to book a room and conference hall at Labrador Inn on November 1st, 2018 has been confirmed.

Have a pleasant stay,

Labrador Inn
Newfoundland and Labrador, Canada

Experience Letter of Restaurant Supervisor

Sample Experience Letter of Restaurant Supervisor or Hotel Supervisor from restaurant or employer. Letter can be used for restaurant floor manager, restaurant manager, General Manager Restaurant etc.

Restaurent Supervisor Experience Letter

To Whom It May Concern

This is to certify that Ms. Sumbal Arif is employed at Marvel Restaurant as supervisor since 20XX. During her tenure she performed all of her duties efficiently and effectively as supervisor. Many times we receive very positive and excellent feedback about her manners, behavior and problem solving skills from our customers.
She is extraordinary supervisor with high level of motivation and devotion to the job. She also won employee of the year award for her superb performance at the restaurant. We wish her best of luck in her future endeavor.

Signatory Authority

Experience Letter for Restaurant Supervisor
Experience Letter for Restaurant Supervisor

Experience Letter for Hotel Manager

To Whom It May Concern

It is to certify that Ms. Hammna has worked as Hotel Manager at Park Plaza Hotels Limited since January 20XX. Her primary responsibilities were to arrange all the events, room and event bookings, corporate clients and monitoring quality and standards. We found her an excellent manager for our hotel and our hotel business grows dynamically. We wish her all the successes.

Signatory Authority

Experience Letter of Restaurant Supervisor

To whom it may concern

This is certifying that Mr. Richard, s/o Zakir has been working as a restaurant supervisor at Noori India cuisine for 10 years.  He is an efficient and hardworking guy. He has the spirit and energy to supervise and he has a quality to be a supervisor. He has been shocking all of us day by day by his skills and loyalty with the work.

I am glad to write this letter for him. We all wish him a very good luck for his future.

General Manager

Noori India cuisine