Complaint Letter About Delivery Service


Following Letter can be used by customers who are not satisfied with the delivery service of an online shopping portal.

Complaint Letter for Shipment Delay


The Manager, (Name of Business)

Dear Sir,

With due respect, this letter has been written to inform you that I have placed an order through your website 3 weeks ago. I have also paid the amount through credit card but still, I have got no response from your end. I have called several times on your company’s number but I have got no response. What kind of service are you providing to the customers? I am waiting for my goods for the last 3 weeks. This sort of unprofessional behavior can result in losing your customers. Please find attached the receipt of the items. Please respond to my request to refund me the amount I have wasted on your site. I hope you will take action to my complaint as soon as possible. Thank you.


Mr. Ali Shah

Complaint Letter About Delivery Service

To Whom It May Concern


28 days back on (Date), I placed an order on While I was confirming my order, it was mentioned that I will receive the package within 3-5 working days. Even after 3 weeks, I did not receive my order, and whenever I used to call the helpline, they would respond to me with the same dialogue every time, ”Your order has been dispatched, and you will receive it within 2-3 days”. Just yesterday, the delivery man came to deliver the items, and took 4500 PKR from me. When I went back in, and checked the items, I was very disappointed to see that one item which was made of glass was broken. Also, I totaled the price of all the items, just to find out that the delivery man collected more amount from me. To say I am disappointed would be an understatement. This is the first time when I ordered from your website. I demand a refund of the extra amount taken by the delivery man along with the number of broken items in my package. You can contact me for further information. I will be looking forward to your response.

Best Regards;

(Your Name)

Apology Letter to Client for Delay in Service


Sample letter to apologize the customers for delay in services By Customer Service staff of Online Shopping Web Portal. Also apology letter for delay in services that you offer to clients but now are unable to fulfill that at time like renting a truck, or finding a new house.

Apology Letter To Customer For Poor Service


Mr. Ali Shah

Respected sir,

With all my sincere respect, I am writing this letter to make an apology for the delay in processing your request. I know how disturbing it is to not get any response when you have paid for a good in advance. Let me explain you my side sir.

Due to the heavy rain fall from last month internet service is not working properly, and we are unable to contact to our dealers. Because of rain the courier service is also not available in most of the areas. We have got your order, and we will dispatch it tomorrow. We really appreciate the patients you have got. I request you to accept my apology, and give us another chance to serve you. We are again really sorry for the delay, and will be thankful to you if you give us another chance. Thank you.

Yours sincerely,



Apology Letter To Client for Delay in Service

 Dear Client,

Three days back you booked our delivery services for delivering you the furniture you bought from Ali Furniture, which is located in Defense, to your house.

We were going to pick up the goods from the outlet, and deliver it to you next day but unfortunately, the weather was really harsh so we couldn’t send our boys to fetch the items. Due to the heavy storm, the roads were flooded, and it was still not safe on second day so the service was again delayed. After the weather was better, and roads were a bit cleared, I immediately send the workers to get your items delivered.

I am really sorry for the inconvenience caused by this unexpected situation but as it is something natural, and not in our control so I cannot do anything to prevent this from happening in future. I am also thankful to you for understanding the situation, and not cancelling the orders. We hope you will continue to choose us in the future too for delivery service.


Ravi Delivery Service,

25th September (Date)

Apology Letter to Client for Delay in Service

To: Jose Alexanderson
Blackcreek County, Montana, United States

Dear Jose,
I understand that you are looking for a home as quickly as possible, and I wish to convey my deepest apologies for the delay in service.

I assure you that I am working extremely hard to sell your home. As we are in the midst of a recession, the housing market has hit a low. There is not much demand for these kinds of houses, especially in Montana which is more of a state for tourism than a state to reside in.

Again I apologize for the delay, please understand that I am doing the best I can in these conditions, and I guarantee that I will find a buyer soon enough.

Anthony Saroyan
Saroyan Realty
Blackcreek County, Montana, United States

Apology Letter to Client for Delay in Service

 Dear Sir,

I am writing this letter of apology to you for the inconvenience that we have caused. I read your email regarding our company’s services, and would like to apologize wholeheartedly on behalf of the whole management team. The items that you ordered from our store were damaged, and we do not accuse you of breaking them. I apologize on behalf of our customer service who blamed you for such an action. Tomorrow we will send in one of our employees to receive the items you ordered, and they will be compensated by new ones. You do not have to pay for them. Normally, such situations do not happen with our services, and I am sorry you had to witness this.

I hope you will excuse this service of ours this time, and continue ordering from our company.

Best Regards,

Bilal Ali