Complaint Letter About Delivery Service

The following letter can be used by customers who are not satisfied with the delivery service of an online shopping portal.

Complaint Letter for Shipment Delay

The Manager, (Name of Business)

Dear Sir,

With due respect, this letter has been written to inform you that I have placed an order through your website 3 weeks ago. I have also paid the amount through a credit card but still, I have got no response from your end. I have called several times on your company’s number but I have got no response. What kind of service are you providing to the customers? I am waiting for my goods for the last 3 weeks. This sort of unprofessional behavior can result in losing your customers. Please find attached the receipt of the items. Please respond to my request to refund me the amount I have wasted on your site. I hope you will take action to my complaint as soon as possible. Thank you.


Mr. Ali Shah

Complaint Letter About Delivery Service

To Whom It May Concern


28 days back on (Date), I placed an order on While I was confirming my order, it was mentioned that I will receive the package within 3-5 working days. Even after 3 weeks, I did not receive my order, and whenever I used to call the helpline, they would respond to me with the same dialogue every time, ”Your order has been dispatched, and you will receive it within 2-3 days”. Just yesterday, the delivery man came to deliver the items and took 4500 PKR from me. When I went back in and checked the items, I was very disappointed to see that one item which was made of glass was broken. Also, I totaled the price of all the items, just to find out that the delivery man collected more amount from me. To say I am disappointed would be an understatement. This is the first time when I ordered from your website. I demand a refund of the extra amount taken by the delivery man along with the number of broken items in my package. You can contact me for further information. I will be looking forward to your response.

Best Regards;

(Your Name)

Author: David Beckham

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