Request account deletion
Sign in and open Settings → Your data & account. You can export a copy of your account/workspace data first, then submit an authenticated deletion request by typing the confirmation phrase shown in the app. If you cannot access your account, use the Contact page from the email address associated with the account.
Review and verification before deletion
Deletion requests are review based rather than immediate. This helps prevent accidental deletion of shared workspaces and lets us identify limited records that may need retention for security, fraud prevention, billing or legal obligations. We may ask you to verify ownership before processing a request. Do not send your password, provider access token or encryption key.
What may be deleted
Subject to verification and applicable retention needs, deletion can cover account profile details, workspace configuration, uploaded contacts, campaigns, templates, conversations, forms and other workspace data associated with the request.
Backups and limited retention
Encrypted backups may retain deleted information temporarily until the configured backup-retention cycle removes those backups. Security, abuse, audit or legal records may be retained for a limited period where reasonably necessary.
Connected providers
Deleting information from SemiOffice does not automatically delete information held independently by Meta/WhatsApp, Chatwoot, your email provider or other external services. You may need to make separate requests to those providers.