Please write an email to clients who ordered but we couldn’t reply in time due to a medical emergency. Write sorry and ask the client to place the order again.
Apology Email to the Customer for the Late Reply/Response
I wanted to reach out to apologize for the delay in responding to your order. Unfortunately, we experienced a medical emergency that required our immediate attention, and we were unable to get back to you in a timely manner. We deeply apologize for any inconvenience this may have caused and would like to offer you a $20 discount on your next order as a gesture of goodwill. If you are still interested in placing your order, we would be more than happy to process it for you. Please don’t hesitate to reach out if you have any questions or concerns.
Apology email to the customer for not processing his order on time
Dear Valued Customer,
I wanted to reach out to apologize for the delay in processing your order. We understand that you placed your order with the expectation that it would be fulfilled in a timely manner, and we deeply apologize for any inconvenience or frustration that the delay may have caused.
Please know that this was an isolated incident and not indicative of our usual level of service. We have taken steps to ensure that it does not happen again in the future.
We value your business and would like to offer you a discount on your next order as a gesture of goodwill. If you are still interested in receiving your original order, we will do our best to expedite the processing and delivery as much as possible.
Please don’t hesitate to reach out if you have any questions or concerns.