Format of writing an apology letter to guests from the hotel management who are currently under renovation, and making the hotel more luxurious for the guests but it is also causing discomfort to current guests.
Sample Apology Letter to Hotel Guest for Continuing Renovation
Dear respected guest,
As you may have noticed, we here at Lakeview Inn are undergoing renovation in order to accommodate more guests, and provide more facilities. This is to give our guests an even greater experience at our hotel.
Due to this construction, there may be some noise at varying times throughout the day. We apologize for this in advance. If you wish, there are free earplugs available at the front desk as a courtesy to our guests.
Once again, we apologize, and hope you have an excellent stay with us.
Management of Lakeview Inn
Quebec City, Canada
Apology letter to hotel guest for construction
I am writing this letter with an apology on behalf of the hotel management for the inconvenience caused during your stay. I am aware that you were disappointed with our services, and I am very sorry for that. You scheduled your stay at the same time construction was supposed to begin at our hotel. We did not cancel your reservation since you had already booked a room two weeks ago. The construction was a nuisance indeed, and caused much noise, especially at night. I promise to you that such a thing will not happen again, and I hope you will give our hotel another chance to prove ourselves.
I am sorry once again, and I hope you will be able to excuse us.