Sample letter to business clients for apology on damaged goods, and replacement of the goods as per policy.
Apology, and Replacement of Damaged Goods Letter
Super Town, Glasgow.
It has come to our notice that a few numbers of electronic items purchased by you got damaged, and malfunctioned while delivering through our representative, yesterday. We have carefully examined that fault is entirely from our end, and your damaged goods would be replaced with new very soon.
Furthermore, I apologize for this inconvenience which you faced in above mentioned situation. Our salesman will soon contact you for further inquiry, and information.
I would appreciate your immediate attention to this matter.
Letter for Apology, and Replacement of Damaged Goods
Blue Friends Co. Inc.
Respectfully, I have come to know that the stock of paper that has sent to your company last month was water damaged, and you have sent a letter to my company for replacement of the stock. I am very sorry for you inconvenience.
Sir I was not aware of the fact that the stock was water damaged as it might be negligence of caretaker of the warehouse. He should check the stock first, and then send it to you. Please accept my humble apology in this regard. We will replace the entire damaged stock as well as we will provide 20% discount to your company on the payment for this.
Accept my apology once again. Thank you so much to have business with us.
Apology, and Replacement of Damaged Goods
To Justin Oscar,
Thank you for your complaint that we recently received. I am writing to you to apology for the damaged goods. I would like to replace the damaged goods with this apology letter. Hope you will accept our apology, and receive our goods happily.
Thank You For understanding.