Sample Letter to Return the broken products, damaged products, dented products, Wrecked Products to supplier, or store from where you ordered them. Request letter for replacement of damaged items.
Letter to Replace the Products
Dear Sales Manager,
I purchased a lawnmower last month from your company. When I started it, and began mowing my garden I was surprised to see that the grass had no effect even after moving. The grass was as long as it was before. On inspection I was again surprised to see that the cutter was not rotating. So I request the company to replace such a product.
Letter Requesting Replacement Defective Product
Reference is made to my online request dated 23 mar regarding purchase of a cricket bat from your distribution point which was delivered on 26 mar at my residence through a courier service. Sir I want to bring in your kind notice that when I received the bat from courier agent it was fully, and tightly packed, and it was not possible at that time to inspect the product properly. Moreover I could not check it for further three days due to my business until the Sunday arrived, and i unpacked it so that it could be used in the match. But as soon as I removed its packing I noticed a minute crevice just near the bottom part of the bat which shocked me a bit, and it drove me to carry out a thorough inspection of the product, and i found another very prominent crack just near its handle, and which clearly reveals that a defective item was delivered to me. As per the warranty provisions of your company you are bound to replace such products with good one, or refund my payment within one week. Hence it is requested to take appropriate action as per warranty rules.
Letter to Return Defective Product
Dear Sir ,
We have placed an order of 100 furniture desk dated February 10, 2013, and shipment reached at 23rd march ,2013. As you know, it would spoil our reputation as shipment of 45 desks was found defective.
I hope you would take necessary steps to stop recurrence. We are keeping those desks at our store room.
We are waiting for your response soon as we believe it was in adventure mistake.
Product Replacement Letter to Customer
The ABC Company,
We the management of your branch is actually hired few people for our organization which are really doing great job, and giving great business to our company. This is for the first time that we have received a complaint, and we highly regret for that, and we assure you that we are not going to suffer with this kind of problem in future, and we really apologize for our mistake. We are definitely going to replace that defected material, and provide you with even better quality soon.
Hope you will remain our customer for life long.
Happy customer services.